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關於MetaCRM
MetaCRM是一個Web3原生的客戶關係管理平台。其核心業務包括MetaForm（一款區塊鏈原生的調查工具，透過錢包登入與NFT門控來擷取用戶參與數據）、MetaDesk（一個工單聚合系統，讓支援人員能直接查看用戶的鏈上資訊），以及MetaPanel（一個整合鏈上與鏈下數據以進行用戶分群的儀表板）。該平台也提供AI驅動的客服功能，可與Gitbook、PDF及網頁同步，在Telegram、Discord與dApps上以多種語言回答常見問題，並能透過智能合約或API整合檢查即時交易狀態。 MetaCRM所解決的主要痛點在於，Web3專案通常只看得到錢包地址，而非真實用戶。傳統工具如Google表單與試算表無法揭示地址背後的身份，導致難以辨識機器人或進行再行銷。Discord上的社群支援效率低落且不安全，因為用戶必須公開貼出交易細節。MetaCRM透過將鏈上數據轉譯為可用的客戶檔案來解決此問題，使專案能了解參與情況、分群用戶，並提供結構化的支援。 在過去六個月（2026年3月至9月），MetaCRM獲得了Solana基金會的資助，並完成了Solana作為其首個非EVM鏈的整合，擴展至17條鏈，總鎖倉量約為880億美元。該平台現已服務超過50個專案，包括Curve、Kelp DAO、Manta、Mantle與Magpie。此外，它還推出了專為DeFi支援場景設計的AI客服功能，例如處理交易失敗、提款延遲與資金卡住等問題。過去兩年內未傳出重大負面發展。
On March 11, 2026, MetaCRM completed partner verification on Web3Connect. The platform is built from Footprints, CDP, Community, Notification and Marketing modules, with MetaForm for forms, MetaDesk for ticketing and MetaPanel for analytics. It supports more than 18 blockchains, has synced over 2.2 million Web2 and Web3 user records, reached more than 1.4 million on-chain wallets and handled over 350,000 support tickets, with ecosystem partners representing more than $8.6 billion in TVL.
MetaCRM's clients include Curve Finance, Mantle Network, ZetaChain, Yei Finance, Defi App and Credbull among 82+ Web3 projects. In 2026 it added support for the Soneium network and applied AI to user segmentation, personalized engagement and automated alerts. Founded in Taipei in 2022, it raised a $2.5 million seed round from Cherubic Ventures, Ondine Capital, Red Building Capital and Tribe.
MetaCRM will extend blockchain integrations and cross-chain user profiles, launch Ads and KOL modules, and unify wallet messaging, email, Discord, Telegram and XMTP into a single delivery dashboard.
James Shen — Co-founder & CEO; B.S. from National Taiwan University, crypto investor since 2017, founded MetaCRM and serves as chief executive.
Justin Cheng Yang Hu — Co-founder; founding team member of the Taiwan-based Web3 CRM platform.